If you encounter problems with the content of the WLP, this may be due to your company's strict security settings.
Whitelisting Information
If you experience issues accessing the Worklife Portal (WLP) or loading its content, this may be due to strict security settings (firewall / proxy) within your company’s network.
Typical symptoms include:
- The website remains completely blank (white screen) or is blocked.
- Saved or updated content cannot be submitted.
- Videos fail to load, or logging into the Backoffice is unsuccessful.
- System emails do not arrive in your inbox.
Please forward the following technical details to your internal IT department so they can set up the required access permissions (whitelisting for outbound traffic).
1. Website & Portal Access (Proxy / Firewall)
To ensure the platform, media assets (videos/images), and the Backoffice load correctly within the corporate network, the following network parameters must be whitelisted:
- Recommended Domain Whitelisting (Wildcard):
*.worklifeportal.app(covers the main portal, backoffice, and all media/CDN subdomains) - Individual URLs:
- Main Portal:
https://worklifeportal.app - Backoffice / Console:
https://worklifeportal.app
- Main Portal:
- Hosting IP Address (Vercel):
76.76.21.241(This IP must be allowed in the proxy for web traffic) - Protocols & Ports: HTTP (Port 80) and HTTPS (Port 443)
2. Email Delivery & System Services
To guarantee that notifications and transactional emails (e.g., invitations or "forgot password" emails) are delivered properly, the following sender addresses and outbound mail server IPs (SendGrid / AWS) must be whitelisted:
- Email Senders:
noreply@worklifeportal.appkundenberatung@worklifeportal.appkundenberatung@e-therapists.de
- Outbound Mail Server IPs:
168.245.74.82149.72.117.15175.2.116.899.83.162.180
- Protocols & Ports: SMTP / TLS (Port 25 or 587)
Once the whitelisting process has been completed by your IT team, you can access your Backoffice account at
https://worklifeportal.app or request a new password using the "Forgot password" function.Was this article helpful?
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